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Woolworths, the "Fresh" Food People

2008.09.11


this rotting onion was cut up a day after i bought it from Woolworse, the ALLEGED Fresh Food People more than a year later; they're still/again selling onions as "fresh" food
i ask that you also look at another posting :
http://www.photoblog.com/hazcam/2009/02/13/friday-the-13th-reserved-for-woolworths.html

new images, photographed on 9 October 2009 of an onion bought 1 or 2 days earlier

this is the 3rd time in 3 months that I was sold rotting onions by the the same supermarket ;

I am currently having a dispute with Woolworths, my local supermarket ;
these onions were sold to me as "fresh food" by Woolworths Mt Ommaney, Qld

these images images have NOT been enhanced/edited/manipulated/photoshopped

from : http://woolworthsfacts.com.au/ :
At Woolworths, we're committed to providing our customers with the best shopping experience possible. That's why we offer the finest quality fresh foods at the best value.

12 Comments
MrStitchs I hope you took them back harry
MrStitchs · 2008-09-10: 08:38
HazCam not yet Mr Stitchs, i'll wait till I geta reply to my email, but I expect a formal apology and generous refund, but to be honest, i have no confidenced in their Corporate Spin
HazCam · 2008-09-10: 09:14
CJLata Obviously, their definition of fresh is quite loose. Who can trust slogans and mottos these days. They are simply ploys to get us to spend our money, and then once they get it we are worthless to them.
CJLata · 2008-09-10: 16:36
CJLata Sorry for being so negative. It's just that I can relate to poor service, poor quality, and vain promises.
CJLata · 2008-09-10: 16:38
shady87 I like onions :D ;)
shady87 · 2008-09-11: 13:04
HazCam so do I Shady, but they have to be of good quality and not rotten when I buy them;
this is the 3rd time in about 3 months that I paid a premium price for rotting onions from the same place
HazCam · 2008-09-12: 03:18
shady87 maybe time came to change shop? maybe do You have taste some European onions? ;) I send You ;) greeting ;)
shady87 · 2008-09-12: 17:27
HazCam Shady.. you are lucky to live in Europe where you have much more competition with supermarkets;
in Australia we have basically 2 choices
HazCam · 2008-09-13: 02:12
HazCam 3 weeks ago I received the following response from Woolworths and have heard Nothing since then :


*Thank you for contacting the Woolworths Website where your feedback is appreciated. The quality of products sold from our Supermarkets is always our number one priority.
Firstly I would apologise for the inconvenience caused when attempting to register your complaint.
Please be assured that your concern has been acknowledged and referred to the respective Business Team for their follow up and response to you.
Your custom and feedback is both greatly appreciated.

Regards


(name deleted)
Website Feedback Co-ordinator
Woolworths Limited *
HazCam · 2008-10-01: 00:47
HazCam after that i received this :

thank you for taking the time to communicate to Woolworths with respect to the issues you have encountered with onions at our Mt Omanney store.

As Woolworths are committed to providing quality service and products, we are not only interested to learn of your concerns, but strive to maintain all expectations placed by our customers.

I have spoken with our suppliers about the need for extra vigilance on quality and to continue to invest in improvements to their harvesting, grading and packaging processes. Our quality control team at our Brisbane Produce Distribution centre have also been undertaking more random checks of product.

I trust that you have seen an improvement on the overall quality lately as a direct result of this.

Once again thank you for your comments, for without such feedback we could not continue to improve our offer to our customers.

Kind regards

(name deleted)
National Business Manager
Produce Buying and Marketing
Woolworths Limited
HazCam · 2008-11-12: 23:41
lisa 5 times I have received rotten foods off of Woolworths 5 times ... first it was the onion .. then it was the capsicums... then the tamatos .. this is getting outta hand .. this was in ascot hamilton brisbane .. i talked to the manger .. and he tryed to offer me free vegetables in return ... i said "they will be off too" and i opened the ones he was going to give me in front of him .. and guess what i was correct never shopping from there again. Fresh food people my arse! i have photos even
lisa · 2009-06-15: 21:53
HazCam I like to draw attention to photos 3 & 4;
obviously Woolworse have gone back to their bad old habbits,despite their alleged 'extra vigilance' more than a year later
HazCam · 2009-10-09: 05:10
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